Cancellation terms for meetings and conferences
Current rules
Cancellations and adjustments of the number of participants, as well as any other material changes, must always be made in writing.
Bookings below DKK 100,000 including VAT
The event may be cancelled in whole or in part free of charge no later than 30 days prior to arrival. Thereafter, the event may be reduced by a maximum total of 50% free of charge. Reductions may be made according to the following intervals:
From 29 days up to and including 20 days prior to the first arrival date, up to 50% of the event may be cancelled free of charge.
From 19 days up to and including 8 days prior to the first arrival date, up to 25% of the event may be cancelled free of charge.
From 7 days up to and including 48 hours prior to the first arrival date, up to 5% of the event may be cancelled free of charge.
The event may be rescheduled free of charge up to 48 hours prior to the first arrival date to the same or another Comwell hotel, provided that the new event takes place no later than 60 days after the original event and subject to availability. The event may only be rescheduled once and may not be cancelled thereafter. The price shall be adjusted to the applicable price at the selected hotel.
Bookings exceeding DKK 100,000 including VAT
The cancellation terms are agreed separately, set out in the booking confirmation and follow one of the variants below.
All or part of the event may be cancelled free of charge no later than 60, 90, 120 or 180 days before the first arrival date, depending on the applicable terms. After this deadline, the event may be reduced free of charge by up to 50%, 25%, 10% or 5% within specified time limits, with no free reductions permitted less than 48 hours before the first arrival.
Any portion cancelled after the applicable deadline or reduced beyond the permitted limit will be charged at the full price, including VAT. Services that cannot be cancelled will always be charged at the full price.