Comwell Club Terms and Conditions

1. General terms and conditions for Comwell Club membership 

1.1 Membership of Comwell Club is governed by these terms and conditions, and it is the member’s responsibility to read and familiarise themselves with these terms and conditions, including any amendments. These terms and conditions replace all previous terms and conditions applicable to Comwell’s previous loyalty programmes, including the Comwell First club.  
 
1.2 The minimum age for membership of Comwell Club is 18. Membership is a contractual agreement between Comwell a-s (hereinafter referred to as “Comwell”) and you personally (hereinafter referred to as “the member”). The membership covers all hotels in the Comwell chain. Membership cannot be granted to companies or other legal entities. Membership is personal. Only one person can be registered per membership. Only one member per checked-in room can earn and redeem points/stamps/bonus nights. 
 
1.3 The member undertakes to ensure that no unauthorised persons gain access to the member’s information, and it is the member’s responsibility to keep their information updated and current.   
 
1.4 Comwell Club is valid until otherwise notified, and Comwell reserves the right to terminate Comwell Club with six months’ notice to the member. 
 
1.5 Comwell reserves the right to amend Comwell Club’s terms and conditions, and to discontinue Comwell Club. In case of significant changes to Comwell Club, we will inform all members through the website and email, endeavouring to do so two months in advance.  
 
1.6 Comwell reserves the right to terminate a Comwell Club membership at its sole discretion, and such termination may result in the loss of points, stamps and bonus nights if the membership agreement is violated. Such violation may, for example, consist of gross or disrespectful behaviour towards Comwell, criminal acts or acts that are generally perceived as amoral or unethical, or that constitute a breach of these terms and conditions. Comwell reserves the right to terminate membership for any form of cheating, for example if a member creates multiple profiles to earn points for themselves. The member can cancel their membership at any time at comwell.com/club. 
 
1.7 It is the member’s responsibility to inform their employer in advance and obtain the employer’s prior consent, where such consent is required, if the member expects to earn points/stamps/bonus nights with Comwell Club based on overnight stays to be paid for by the employer. Comwell can in no way be held liable for the member’s failure to inform their employer or to obtain the employer’s prior consent. 
 
1.8 If points/stamps/bonus nights earned in the course of work are used for private purposes by the member, this use may be taxable. The member must inform the relevant authorities or employer and pay all taxes and fees to which this use is subject. Comwell disclaims any responsibility for the taxes or tax obligations incumbent on the member in this respect. 

1.9 As a Comwell Club member, you have access to a number of benefits. Benefits can be fixed or variable, and are continuously adjusted to deliver the greatest value to members. 

1.10 Comwell reserves the right to adjust member benefits on an ongoing basis. The benefits applicable at any given time can be found at comwell.com/club. Significant changes are notified in accordance with clause 1.5. 

1.11 Members can access their account information and an overview of earned benefits by logging into their profile page at comwell.com/club. 

1.1 Membership of Comwell Club is governed by these terms and conditions, and it is the member’s responsibility to read and familiarise themselves with these terms and conditions, including any amendments. These terms and conditions replace all previous terms and conditions applicable to Comwell’s previous loyalty programmes, including the Comwell First club.  
 
1.2 The minimum age for membership of Comwell Club is 18. Membership is a contractual agreement between Comwell a-s (hereinafter referred to as “Comwell”) and you personally (hereinafter referred to as “the member”). The membership covers all hotels in the Comwell chain. Membership cannot be granted to companies or other legal entities. Membership is personal. Only one person can be registered per membership. Only one member per checked-in room can earn and redeem points/stamps/bonus nights. 
 
1.3 The member undertakes to ensure that no unauthorised persons gain access to the member’s information, and it is the member’s responsibility to keep their information updated and current.   
 
1.4 Comwell Club is valid until otherwise notified, and Comwell reserves the right to terminate Comwell Club with six months’ notice to the member. 
 
1.5 Comwell reserves the right to amend Comwell Club’s terms and conditions, and to discontinue Comwell Club. In case of significant changes to Comwell Club, we will inform all members through the website and email, endeavouring to do so two months in advance.  
 
1.6 Comwell reserves the right to terminate a Comwell Club membership at its sole discretion, and such termination may result in the loss of points, stamps and bonus nights if the membership agreement is violated. Such violation may, for example, consist of gross or disrespectful behaviour towards Comwell, criminal acts or acts that are generally perceived as amoral or unethical, or that constitute a breach of these terms and conditions. Comwell reserves the right to terminate membership for any form of cheating, for example if a member creates multiple profiles to earn points for themselves. The member can cancel their membership at any time at comwell.com/club. 
 
1.7 It is the member’s responsibility to inform their employer in advance and obtain the employer’s prior consent, where such consent is required, if the member expects to earn points/stamps/bonus nights with Comwell Club based on overnight stays to be paid for by the employer. Comwell can in no way be held liable for the member’s failure to inform their employer or to obtain the employer’s prior consent. 
 
1.8 If points/stamps/bonus nights earned in the course of work are used for private purposes by the member, this use may be taxable. The member must inform the relevant authorities or employer and pay all taxes and fees to which this use is subject. Comwell disclaims any responsibility for the taxes or tax obligations incumbent on the member in this respect. 

1.9 As a Comwell Club member, you have access to a number of benefits. Benefits can be fixed or variable, and are continuously adjusted to deliver the greatest value to members. 

1.10 Comwell reserves the right to adjust member benefits on an ongoing basis. The benefits applicable at any given time can be found at comwell.com/club. Significant changes are notified in accordance with clause 1.5. 

1.11 Members can access their account information and an overview of earned benefits by logging into their profile page at comwell.com/club. 

3.1 Comwell Club points can be used for full or partial payment of services that are part of an overnight stay at Comwell, e.g. an overnight stay with dinner or an overnight stay and drinks in the bar. 

3.2 Points cannot be used to pay for services that are not part of an overnight stay, e.g. daytime stays such as day spas, purchase of hotel products, treatments, dinner without an overnight stay, etc. 
 
3.3 Points cannot be used as payment for no-shows/cancellations. 

3.4 Cancellation of stays paid for with points must be made in accordance with Comwell’s cancellation terms, after which points will be refunded to the member’s Comwell Club profile if the validity period of the points has not expired. If the stay is not cancelled in time, or in the event of a no-show, points will be automatically redeemed and cannot be replaced.  

3.5 Points earned on stays cannot be used for payment on the same stay. 

3.6 Points cannot be cashed out and cannot be used to purchase gift cards. 

3.7 Comwell may, at its own discretion and at any time, change the points structure. Significant changes are notified in accordance with clause 1.5. 

4.1 In order to earn stamps, the member must state that they are a member and provide relevant membership information when making a booking. It is the member’s own responsibility to notify the given hotel of their membership upon booking, arrival or departure. The stamp is issued to the member after check-out, but it may take up to three days for the stamp to be recorded.  
 
4.2 Stamps can be earned from the date on which the member verifies their membership of Comwell Club. 

4.3 The member earns stamps on stamp-qualifying overnight stays. If an overnight stay does not qualify for stamps, the member will not earn stamps. The majority of the overnight stays that can be booked at comwell.com, directly at Comwell’s hotels or through Comwell’s central booking facility qualify. Bookings through business travel agencies will qualify for stamps if the member books at the company’s contract price with Comwell Hotels and complies with the other provisions of clauses 4.1 and 4.2. 

4.4 Comwell reserves the right, from time to time, to change which overnight stays qualify for stamps. 

4.5 Members can earn a maximum of one stamp per day, regardless of the number of rooms for which they are billed. 

4.6 Comwell stamps earned by a member cannot be combined with or transferred to other Comwell member accounts. Stamps cannot be sold, transferred or otherwise exchanged for cash.   

4.7 No new stamps are earned when the member redeems a bonus night stay. 

4.8 Stamps cannot be earned on stays purchased through third parties. If the booking was made through Hotels.com, Expedia, Sembo, DTF, Risskov Rejser or similar platforms, the Member will not receive a stamp for this booking. 

4.9 Points cannot be earned by using overnight stay gift cards not issued by Comwell. This means gift cards such as Smartbox, Go Dream, experience gifts or similar. 
 
4.10 Stamps expire after 12 months from the date of earning, unless a new stamp is earned within the validity period of the previous stamp. In this case, the expiry date of the new stamp will apply to all previous stamps.  

4.11 The validity period of stamps cannot be changed or extended. It is the member’s responsibility to stay informed about the validity and expiry date of stamps. Comwell Club regularly informs members whose stamps are expiring. 

4.12 When the member has earned eight stamps, a bonus night is awarded. 

4.13 Stamps are automatically attributed at the end of the stay. It can take up to three days for stamps to appear in the member’s account. If a member believes they have not received a stamp for an overnight stay, they should contact Comwell Club by email: club@comwell.com. The request must be received by Comwell Club’s customer service no later than three months after the date of the stay. 

5.1 Earned bonus nights appear in the member’s Comwell Club profile, from which they must also be booked. 

5.2 A bonus night cannot be redeemed until it appears in the member’s Comwell Club profile. 

5.3 One booking must be made per earned bonus night.  

5.4 The bonus night consists of an overnight stay for two people in a shared double room, including breakfast buffet, and can be redeemed at any Comwell hotel. There may be limited availability on the requested arrival date. 

5.5 The member’s bonus night is automatically redeemed when booking online. 

5.6 Bonus nights are valid for 12 months from the earning date. It is the member’s own responsibility to stay updated on when bonus nights expire. Comwell Club sends an email to members with an expiring bonus night informing when the bonus night is due to expire. Earned bonus nights not redeemed before the expiry date cannot be used and are non-refundable. 

5.7 Cancellation of a bonus night stay must be made in accordance with Comwell’s cancellation terms, after which the voucher will be refunded to the member’s Comwell Club profile if the validity period of the bonus night has not expired. If the stay is not cancelled in time, or in the event of a no-show, the bonus night will be automatically redeemed and cannot be replaced.  

6.1 Comwell is the data controller for the processing of the member’s personal data. Personal data is processed in accordance with these terms and conditions and Comwell’s Privacy Policy. 

6.2 In Comwell’s Privacy Policy, the member can read about how and for what purposes Comwell a-s processes the member’s personal data and what rights the member has in this connection. Any changes to both the terms and conditions and the Privacy Policy will be published on Comwell’s website. 

6.3 Customer data in Comwell Club is automatically inactivated after three years without the need for any action on the part of the member, as we then consider the given customer to be inactive in relation to Comwell’s services. After three years have elapsed, however, we ask the customer whether they want to remain active in our system. This is assessed based on the typical frequency of use of hotel services in Denmark. It is then not relevant to continue storing this data. Six months after the inactivation date, we erase this data to avoid retaining outdated customer data. 

6.4 For further information, see Comwell Hotel’s Privacy Policy 

7.1 These terms and conditions shall be governed by and construed in accordance with Danish law. Disputes arising out of or in relation to Comwell Club shall be settled by the Danish courts as the exclusive venue. 

7.2 A member is considered new if they have not been a member for at least 12 months. 

7.3 Comwell reserves the right to adjust the member’s points, stamps or bonus nights in the event of technical errors, system errors or personal errors that give the member fewer or more points, stamps or bonus nights than they are entitled to.